Cate's Chemist Delivery & Shipping
Currently, online orders are available for Store Pickup and home delivery. Check back here periodically for updates on shipping.
All Store Pickup orders are free of charge. For more information on our Store Pickup service click here.
Cate’s Chemist will dispatch most orders within TWO business day Monday to Friday assuming all items are in stock. Australia Post is our preferred carrier for domestic and international order.
Please allow normal postage times for delivery. Delivery times may be longer than normal during popular promotional periods, seasonal events or due to public holidays. Orders will be packaged in plain boxes or satchels and unmarked for privacy and security.
Order will be delivered to your address and require a signature upon receipt. Please be sure to add all Unit/Flat and Business names as appropriate for your order. If no one will be home during business hours, we suggest that you provide a work address for delivery, as Australia Post will not leave parcels unattended. A delivery card will be left listing which nearby Australia Post outlet the parcel can be collected in person if you are not home at the time of delivery.
You will receive an email with an Australia Post Tracking number once your order is dispatched. You can track the journey of your order via the Track and Trace website http://auspost.com.au/track/ by entering your tracking number.
Shipping costs are based on the weight of your order, where it is being shipped to, and the shipping method you selected. You will see the cost of each shipping method for your order in the selection page of the checkout.
We reserve the right to limit order quantities.
Some orders may require a consultation with a pharmacist or pharmacy staff by phone or in store before dispatch. Some medicines may not be able to be delivered due to safety constraints.
Cate's Chemist reserve the right to deny the delivery service to a person or an address, if behaviours or the delivery address are unacceptable, or delivery is otherwise unreasonable.
Townsville Area Delivery Service
Cate's Chemist have a delivery service to the Townsville Area.
FREE DELIVERY - Dose Administration Aid (Medication Packing), Script Minder, Community Care, CTG and DVA patients may qualify for free delivery on our schedule. Contact us @Head Office for more information.
Cate's Chemist use employed drivers, Fastway Couriers and Australia Post. Delivery will be made to the requested address and will require a signature on receipt (please consider delivery to a work address if no one is at home). If a second delivery is required because no one is home, additional charge/s may apply.
The service is offered to "Local" and Townsville Areas. You can read more about Townsville Area Delivery Service here.
For Domestic Order
Standard Shipping is available for domestic order.
Estimated delivery times* are listed below for each state:
* Delivery times are an estimate only.
For International Order
We currently ship internationally to New Zealand, China, Hong Kong, Taiwan, Singapore and Malaysia only.
Standard and Express shipping options are available for international order.
For estimated delivery times to your country, please visit Australia Post International and select your country to view the estimated times on each delivery service (shipping from Townsville City, Queensland). A limited list of prohibited products is also listed on website for each country.
All countries have their own custom requirements for specific products, it is imperative that if you are certain whether a product can be delivered to your country of origin before you place the order. Please ensure relevant customs and postal facilities checks are made to determine if any additional restrictions apply e.g. dollar value limits.
You may refer to the International post guide from Australia Post.
Where an order is returned to Cate’s Chemist by customs, we cannot reship your order to your address or refund your order. However if you have a contact here in Australia, we can ship the order to the nominated address. (Additional delivery charges may be required)
- Perfumes, flammable items and prescriptions cannot be sent overseas. - We are not liable for any extra cost that may be incurred due to customs tax or delivery tax. These charges vary from country to country and must be paid by the recipient of the parcel.
On 1 July 2021, the 27 member states of the EU will introduce reforms to the value-added tax (VAT) requirements for business to consumer (B2C) ecommerce sellers and marketplaces. Upon to the changes, we might withhold goods until any VAT is paid or refund to the customers.